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Frequently Asked Questions

Order Overview

You will receive a confirmation email upon placing your order. This will include your order number, which can be used to reference your order when contacting customer service. If you have a specific date you require your order, please identify this date when placing your order. The website will show and Estimate Ship Date, this date does not include transit times.

If you did not upload artwork when placing your order, you may do so by attaching any file(s) in a return email. If you do not have artwork, your Personal Print Assistant will develop your imprint based on your input and/or requirements. All artwork is free of charge with order placement and completion.

Once your artwork has been developed, your Personal Print Assistant will provide you with a final Digital Proof which must be approved prior to print production. No changes can be made to order after approval of D.P. It is customers' responsibility to check for any errors. If you request changes after a signed or approved D.P. has been received, charges will be applied. i.e., if your order has already printed, any changes would require a new order being placed.

Once your D.P. has been approved your order will enter into the current print queue. If you require your order in-hand by a specific date you & you did not list in during the ordering process you must notify your Personal Print Assistant, applicable fees may be applied.

Standard Production times are contingent upon three factors:

  • Receipt of approved Final D.P.
  • Job queue at the time your signed D.P. is received.
  • Print specs of your order. e.g., quantity, number of print locations, number of ink colors, special production services.

Can I use Spot Colors / I need a PMS Ink Color 

If you would like to have PMS color matching, please advise your Print Assistant. PMS color matching may delay your order 5-7 business days, with applicable fees being required. If underpainting is required to match you color, applicable fees will be applied. Your Personal Print Assistant (P.P.A.) will provide you with all pertinent information based on your specific order specs. 

What Artwork file types do you accept?

Send us whatever file format you have available, common file types are .jpg, .gif, .pdf, .ai, .png, & .eps. and any Adobe Creative Suite formats (CS4).  All artwork will be converted to vector formatting for print production, so if you have vector artwrok this will shorten the artwork processing stage of your order. The best format would be .ai or .eps in vector format, saved for CS4 version. However, if you don't have this, don't worry! Your CPS will ensure that your custom order meets the print production requirements.

  • .jpg
  • .gif
  • .pdf
  • .ai
  • .png
  • .eps
  • .docx

When can I see my order?

With order placement, your Personal Print Assistant (P.P.A.) will provide you with artwork specific to your order. Your final Digital Proof will illustrate print position, and exact imprint measurements, as well as list model number, ink color, event date and order number. This digital proof must be reviewed, approved, and returned prior to print production. (Example Shown Below) You may request any desired adjustments prior to giving your approval.

If you would like to see a digital mock-up before placing your order, a $35 non-refundable charge is required, which will be applied to the balance of your order. We reserve the right to increase this fee based on mock-up specs.

Physical PRINTED Samples are not available at this time. The minimum quantity of 12 pcs for any printed order is recommended. If you would like a sample of sunglasses, you may order from any product page. You may also request this sample to have printing, although it will not have your specific artwork, and may not be printed with your desired ink color.Example Digital Proof

I would like to see a mock-up before placing my order.

If you would like to see a digital mock-up prior to placing your order please email with your logo as an attachment. A $50 non-refundable fee is required, and will be applied to the order associated with the artwork provided and used in mock-up. We reserve the right to increase this fee based on mock-up specs.

What happens to my artwork after my order is completed?

We will keep your artwork on file after order completion. When placing a re-order, you will save 50% of setup fees if the artwork and sunglasses are identical. 

My Artwork is Copyright Protected, is it safe with

Absolutely! All artwork submitted, created or processed by is covered by our Privacy Policy. You can read our Privacy Policy in full here. We reserve the right to use print runs in a promotional manner, if you have further concerns regarding artwork containing these symbols ©, ® or ™ please discuss with your Print Assistant. Copywrite protected materials will be 

Printing Copyrighted Materials

It is the responsibility of the customer to obtain any permissions for reproducing copyrighted materials. By agreeing to print submitted artwork, we wil not be liable for  any copyright issues, under any circumstances. University logos must be accompanied with a license logo release form upon order placement. All greek letters are licensed artwork, and therefore can not be printed. 

How soon will I receive my order?

Production will NOT begin prior to receiving your signed Digital Proof. All jobs require customer approval, via a signed/returned to accepting position, size and imprint color as well as the product it will be printed onto. Typically you will recieve a digital proof within 24 hours after submitting your artwork, vector creation of intricate logos may take 24-48 hours for our Art Team to complete.

Standard Production orders will enter the production queue upon receipt of your approved Digital Proof, at which time your order will progress within the active print queue. If you require your order within a specific time frame, please note this date when checking out.  If you require your order prior to the estimated ship date listed on the website, please contact us to best ensure your order will arrive by the desired date. RUSH Production is available, & applicable fees will be applied. For more information on RUSH Production, please contact us at

Actual production (print/dry/package) times are contingent upon order specifications. Generally, for small orders 2 business days are required, larger orders average 3-5 days. Production times do not include delivery times. 

Shipping Rates DO NOT INCLUDE Duties and Taxes on International orders. Those fees are collected by the country the order is entering.

Shipping Transit Times using UPS Ground Map:Transit Times

How Many Ink Colors Can I use?

Currently offers 16 ink colors in-house. If you require a specific color we provide PMS color matching. Alternately, we do offer 2-color imprinting which you can select in the ordering process.

I want to re-order.

If you would like to place an identical print job, please call our Sales Staff at 503.990.7412, or 1.844.242.1255. If this is 100% identical, your Setup Fees are reduced 50%.

Is my order insured when it ships?

Yes, printed orders are insured for Standard UPS Ground Shipping, and is not applied to exedited shipping.

What is your return policy?

Industry standards dictate a no return, no refund policy. If you are unhappy with your finished printed order due to an error on our part, please contact us at 503.990.7412. If an error is confirmed we will issue a re-print and ship using Standard Ground Shipping.

I want to cancel or change my order.

Once the order has left the sales department any changes made to order are subject to applicable fees: 

Model Swap: $45 Restocking Fee + Any price difference between models.
Ink Color Change: No charge if made before Digital Proof has been approved.
Ink Test Run: $45
Test Print: $40 

If you wish to cancel your order after receiving your order confirmation email your order is subject to cancellation fees. If your Digital Proof has been approved, your order can not be cancelled. RUSH Production Orders can not be cancelled.

I need my order ASAP.

If you require your order sooner than Standard Production Times, please notify us during the ordering process, in the Customer Notes section. The minimum production times are 48 hours after submission of signed Digital Proof. You will be responsible for expidited shipping charges. 

Can I see Font Samples?

If your imprint is text based, your Personal Print Assistant will provide you with sample fonts using the characters of your imprint.

What methods of payment do you accept?

You may pay for your order via PayPal, all major credit cards, as well as Bank Wire Transfers for orders over $500. 

Do you have any discounts for large orders?

Our Pricing Tiers illustrate the available discounts for large orders. The higher the quantity of your order, the lower your price per piece is.

I didn't receive the quantity I ordered?

If for some reason your order was under the quantity ordered, we will issue you a refund or credit.

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